AI-assisted auction management
Give buyers an answer while your team keeps working.
Your assistant uses the lot, your rules, and available order details to answer routine questions. Your team handles the decisions that need a person.
Refund requests and uncertain answers go to your team. Take over the conversation anytime.
Illustrative conversation. Replies use available auction and order details.
More than a place to bid
Every auction brings questions, follow-ups, and details to keep straight. GavelFeed puts AI to work where your team spends time every day.
AI responds to buyer questions in Facebook comments and Messenger, using the lot details and auction information available to it.
Give buyers an answer while your team keeps working.
Live lots, bidding instructions, pickup information, and a recognized buyer’s own order status help the assistant give relevant answers.
Resolve FNSKUs to ASINs and pull available product details and images from Keepa and other sources. AI helps turn those details into concise listing copy.
Less searching and retyping. More inventory ready to sell.
Questions it can’t answer, complaints, refunds, and disputes are handed to a person. When your team takes over Messenger, the assistant steps back.
Inside GavelFeed
Your team can see the buyer’s question, the assistant’s response, and when a conversation needs a person. Reply from the same inbox when it’s time to take over.
A clear handoff.
The inbox shows when the assistant is waiting for a human reply.
Across the buyer’s day
AI handles routine answers. Auction rules handle bids, deadlines, and payments. Your team stays in control of the exceptions.
Bid confirmations and outbid notices run alongside answers about pickup, condition, and shipping. Buyers who already lead get a clear reminder that they don’t need to outbid themselves.
Recognized buyers can get their payment or claim link, order status, and pickup details. When your team takes over a thread, the assistant stops replying so a person can finish the conversation.
With texting configured and the buyer’s consent, GavelFeed automatically sends winner texts with the payment link and pickup window. STOP requests are honored, and replies appear in the inbox for follow-up.
The auction engine raises a website buyer’s private max bid one increment at a time against other bids, including Facebook comments. Late bids extend the same soft-close clock. The AI assistant explains the rules; it does not place bids for buyers.
GavelFeed automatically sends winners their Square payment links and reminds unpaid buyers four hours before the payment deadline. Combined checkout, backup offers, and non-payment strikes keep orders moving. The liquidity report shows participation and collection outcomes so you can spot where money is getting held up.
FNSKU-to-ASIN lookup, Keepa, and retailer sources supply available details and photos. AI turns those facts into listing copy. A person checks the match, condition, included items, and actual photos before publishing.
Try the listing demo →Put AI to work for your auction house
Tell us a little about your operation. We’ll show you how the AI assistant and auction tools fit your business, and walk through pricing together.
Prefer email? auction@gavelfeed.com
Thanks for telling us about your business. We’ll follow up at to talk about a demo and pricing.
Explore a live GavelFeed auction